Adult care home · Charlotte, Mecklenburg County · 61 beds · 61 memory care (SCU) beds · DHSR 4-star
Cuthbertson Village at Aldersgate is a North Carolina-licensed adult care home (license HAL-060-059) in Charlotte with 61 beds, 61 of them in a licensed Special Care Unit. Below is its public state record — license, star-rating history, posted inspections and penalties — plus local cost context and what to ask on a tour.
| Licensing agency | NC DHHS Division of Health Service Regulation (DHSR), Adult Care Licensure Section |
|---|---|
| License # | HAL-060-059 |
| License type | Adult Care Home — 10A NCAC 13F (7 or more beds) |
| Licensee (legal name) | Aldersgate UMRC, Inc |
| Licensed beds | 61 |
| Special Care Unit beds | 61 of 61 beds licensed for Alzheimer's/dementia care (entire facility) |
| Status | Active — on DHSR's current Adult Care Home listing (as of 07/2026); license expires 31-Dec-26 |
| First licensed | Not published in DHSR's public listing; DHSR star-rating file begins 2009 |
| DHSR star rating | 4 of 4 stars — score 102.50, issued November 26, 2024 after a annual inspection |
| Enforcement / penalties | None reported in the last 36 months |
| Address | 3800 Shamrock Drive, Charlotte, NC 28215 |
| County | Mecklenburg County |
| Phone (DHSR listing) | (704) 532-5423 |
| State record | DHSR inspections, ratings and penalties for this facility → |
Yes. Cuthbertson Village at Aldersgate holds North Carolina adult care home license HAL-060-059 from the DHSR Adult Care Licensure Section and appears on the state's current licensed listing, with 61 beds at 3800 Shamrock Drive in Charlotte. Its 61 licensed beds rank 25th of 39 adult care homes in Mecklenburg County by size.
The licensee of record is Aldersgate UMRC, Inc. An adult care home is North Carolina's assisted living license: personal care, medication administration and supervision under 10A NCAC 13F — not 24-hour skilled nursing, which requires a nursing home license under 10A NCAC 13D.
Cuthbertson Village at Aldersgate's current DHSR star rating is four stars (score 102.50), issued November 26, 2024 after a annual inspection. That is up from three stars on the previous rating.
North Carolina rates every adult care home 0-4 stars from inspection points (100 base points, plus merits for rule-exceeding performance and minus demerits for violations); four stars requires 100+ points on two consecutive annual surveys. In Mecklenburg County, 13 of 39 rated adult care homes currently hold four stars. The rating is the state's — we do not rate facilities.
| Issued | Stars | Score | Merits | Demerits | Based on |
|---|---|---|---|---|---|
| 2024-11-26 | 4 | 102.50 | 2.50 | 0 | Annual Inspection |
| 2023-12-14 | 3 | 105.50 | 5.50 | 0 | Annual Inspection |
| 2023-07-20 | 2 | 89.00 | 2.50 | 0 | Monitoring Visit |
| 2023-03-09 | 2 | 86.50 | 0 | 10.00 | Monitoring Visit |
| 2022-05-31 | 3 | 96.50 | 2.50 | 6.00 | Annual Inspection |
| 2018-02-08 | 4 | 105.50 | 5.50 | 0 | Annual Inspection |
No. DHSR reports no administrative penalties for Cuthbertson Village at Aldersgate in the last 36 months — the period the state publishes — and the facility's own DHSR record states it has not received any penalties in the last three years.
That is a good sign, not a guarantee. Inspection findings below the penalty threshold still appear as Statements of Deficiencies, covered in the next section. Check the current penalty listing before you sign.
DHSR has posted 15 inspection documents for Cuthbertson Village at Aldersgate since 2014: 4 Statement(s) of Deficiencies, 6 "No Deficiencies Cited" result(s), and 1 county DSS Corrective Action Report(s). The most recent posted entry is a Constr Biennial Follow-up dated 3/19/2024 (No Deficiencies Cited).
2 of the posted entries are complaint investigations. Statements of Deficiencies document rule violations found by DHSR; Corrective Action Reports are the county DSS equivalent. Open the PDFs — the left column is what inspectors found, the right column is the facility's plan of correction. Our guide to reading a DHSR inspection report walks through one.
| Date | Inspection | Result |
|---|---|---|
| 3/19/2024 | Constr Biennial Follow-up | No Deficiencies Cited |
| 11/8/2023 | ACLS Annual and Follow-up | No Deficiencies Cited |
| 8/1/2023 | Constr Biennial | Statement of Deficiency |
| 2/8/2023 | DSS Complaint Investigation | Corrective Action Report with Plan of Correction |
| 2/8/2023 | DSS Complaint Investigation | Corrective Action Report |
| 4/13/2022 | ACLS Annual | Statement of Deficiency with Plan of Correction |
| 4/13/2022 | ACLS Annual | Statement of Deficiency |
| 3/7/2018 | Constr Biennial Follow-up | No Deficiencies Cited |
| 1/10/2018 | Constr Biennial | Statement of Deficiency with Plan of Correction |
| 1/10/2018 | Constr Biennial | Statement of Deficiency |
We can line up its DHSR record next to two or three comparable licensed homes and help schedule tours — at no cost to your family.
Talk to an advisor free →Yes — every one of Cuthbertson Village at Aldersgate's 61 licensed beds is a DHSR Special Care Unit bed, so the whole building operates as a dedicated memory care community for Alzheimer's and other dementias.
North Carolina has no separate memory-care license. A Special Care Unit must add dementia-trained staff, unit staffing, a secured environment and a written disclosure statement. Ask for that statement and compare it with what the tour guide tells you. Browse all licensed Special Care Units.
Cuthbertson Village at Aldersgate is at 3800 Shamrock Drive, Charlotte, NC 28215, in Mecklenburg County. ZIP 28215 takes in Hidden Valley, Newell, Reedy Creek, Rocky River. The nearest major hospitals are Atrium Health Carolinas Medical Center and Novant Health Presbyterian Medical Center.
29 other licensed adult care homes are in Charlotte. Veterans in the area are served by the Salisbury VA Health Care System (W.G. (Bill) Hefner VA Medical Center) and the VA Charlotte health care centers. See assisted living in Charlotte.
Assisted living in Greater Charlotte typically runs $4,200-$5,800/mo in 2026 and memory care $5,400-$7,200/mo; Charlotte generally prices near the middle of the metro range. Cuthbertson Village at Aldersgate's own rates are not published by the state — ask for a written rate sheet for your parent's specific room and care level.
Lower-income residents may qualify for State/County Special Assistance through the county Department of Social Services — a cash supplement toward room and board that is not Medicaid, though SA recipients are automatically Medicaid-eligible; an SA/SCU track applies in Special Care Units. Veterans and surviving spouses may qualify for VA Aid & Attendance. See assisted living costs in Charlotte.
Start with Cuthbertson Village at Aldersgate's public DHSR record — the star rating, the latest Statement of Deficiencies and any penalties — then tour twice, once unannounced near a mealtime, and get the rate sheet and residency agreement in writing before you commit.
Cuthbertson Village at Aldersgate is an assisted living facility — in North Carolina terms, a licensed adult care home — not a nursing home; it provides personal care, medication help and supervision rather than round-the-clock skilled nursing.
| Cuthbertson Village at Aldersgate is… | …and is not |
|---|---|
| A DHSR-licensed adult care home (10A NCAC 13F), license HAL-060-059 | A nursing home — no 24-hour skilled nursing license (10A NCAC 13D) |
| Licensed for 61 Special Care Unit (dementia) beds | A separate memory-care license — North Carolina does not issue one |
| Rated four stars by the state (score 102.50) | Rated or ranked by Charlotte Senior Advisor |
| Eligible to accept State/County Special Assistance if it chooses | Paid for by Medicaid room and board — SA is a separate cash supplement |
Every listing on this page comes from the North Carolina Department of Health and Human Services, Division of Health Service Regulation (DHSR): the DHSR Adult Care Licensure Section's Adult Care Home and Family Care Home listings (as of 07/2026), its Special Care Unit listing (as of July 30, 2026), the Facility Inspections, Ratings and Penalties search (star ratings and posted inspections), and the 36-month penalty listing. Counties covered: Mecklenburg, Cabarrus, Gaston, Union and Iredell (North Carolina side of the metro).
Only facilities on DHSR's current licensed listings are shown. Star ratings, inspection results and penalties are the state's own records — Charlotte Senior Advisor does not rate, rank or score facilities, and no facility pays to be listed. We refresh from DHSR quarterly.
Last updated: October 23, 2026 · DHSR facility listings
Last verified: October 2026
Free, online, no pressure — Charlotte families call the shots here, and the paycheck comes from the community, not from you.
Or call (803) 887-0237
Charlotte Senior Advisor