Waltonwood at Providence

Waltonwood at Providence is a North Carolina-licensed adult care home (license HAL-060-138) in Charlotte with 80 beds, 26 of them in a licensed Special Care Unit. Below is its public state record — license, star-rating history, posted inspections and penalties — plus local cost context and what to ask on a tour.

Is Waltonwood at Providence licensed in North Carolina?

Yes. Waltonwood at Providence holds North Carolina adult care home license HAL-060-138 from the DHSR Adult Care Licensure Section and appears on the state's current licensed listing, with 80 beds at 11945 Providence Road in Charlotte. Its 80 licensed beds rank 20th of 39 adult care homes in Mecklenburg County by size.

The licensee of record is Waltonwood at Providence, LLC. An adult care home is North Carolina's assisted living license: personal care, medication administration and supervision under 10A NCAC 13F — not 24-hour skilled nursing, which requires a nursing home license under 10A NCAC 13D.

What star rating does North Carolina give Waltonwood at Providence?

Waltonwood at Providence's current DHSR star rating is four stars (score 107.00), issued October 23, 2025 after a annual inspection. The previous rating was also four stars.

North Carolina rates every adult care home 0-4 stars from inspection points (100 base points, plus merits for rule-exceeding performance and minus demerits for violations); four stars requires 100+ points on two consecutive annual surveys. In Mecklenburg County, 13 of 39 rated adult care homes currently hold four stars. The rating is the state's — we do not rate facilities.

Has Waltonwood at Providence been penalized by North Carolina regulators?

No. DHSR reports no administrative penalties for Waltonwood at Providence in the last 36 months — the period the state publishes — and the facility's own DHSR record states it has not received any penalties in the last three years.

That is a good sign, not a guarantee. Inspection findings below the penalty threshold still appear as Statements of Deficiencies, covered in the next section. Check the current penalty listing before you sign.

What have state inspections found at Waltonwood at Providence?

DHSR has posted 15 inspection documents for Waltonwood at Providence since 2014: 6 Statement(s) of Deficiencies, 5 "No Deficiencies Cited" result(s). The most recent posted entry is a ACLS Annual and Follow-up dated 8/27/2025 (No Deficiencies Cited).

4 of the posted entries are complaint investigations. Statements of Deficiencies document rule violations found by DHSR; Corrective Action Reports are the county DSS equivalent. Open the PDFs — the left column is what inspectors found, the right column is the facility's plan of correction. Our guide to reading a DHSR inspection report walks through one.

Does Waltonwood at Providence offer memory care?

Yes. DHSR's Special Care Unit listing shows 26 of Waltonwood at Providence's 80 beds licensed for Alzheimer's/dementia care — a secured memory care neighborhood inside the adult care home, with the rest of the building serving assisted living residents.

North Carolina has no separate memory-care license. A Special Care Unit must add dementia-trained staff, unit staffing, a secured environment and a written disclosure statement. Ask for that statement and compare it with what the tour guide tells you. Browse all licensed Special Care Units.

Where is Waltonwood at Providence located in Charlotte, NC?

Waltonwood at Providence is at 11945 Providence Road, Charlotte, NC 28277, in Mecklenburg County. ZIP 28277 takes in Ballantyne, Raintree. The nearest major hospitals are Atrium Health Carolinas Medical Center and Novant Health Presbyterian Medical Center.

29 other licensed adult care homes are in Charlotte. Veterans in the area are served by the Salisbury VA Health Care System (W.G. (Bill) Hefner VA Medical Center) and the VA Charlotte health care centers. See assisted living in Charlotte.

Other licensed adult care homes in Charlotte

• Brighton Gardens of Charlotte — 125 beds, 25 SCU beds, 2 of 4 (89.25)
• The Pines On Carmel Senior Living — 125 beds, 25 SCU beds, 1 of 4 (73.50)
• Waltonwood Cotswold — 125 beds, 27 SCU beds, 3 of 4 (107.00)
• Legacy Heights Senior Living Community — 122 beds, 52 SCU beds, 2 of 4 (81.75)
• East Towne — 120 beds, 3 of 4 (103.50)

How much does assisted living cost near Waltonwood at Providence in Charlotte?

Assisted living in Greater Charlotte typically runs $4,200-$5,800/mo in 2026 and memory care $5,400-$7,200/mo; Charlotte generally prices near the middle of the metro range. Waltonwood at Providence's own rates are not published by the state — ask for a written rate sheet for your parent's specific room and care level.

Lower-income residents may qualify for State/County Special Assistance through the county Department of Social Services — a cash supplement toward room and board that is not Medicaid, though SA recipients are automatically Medicaid-eligible; an SA/SCU track applies in Special Care Units. Veterans and surviving spouses may qualify for VA Aid & Attendance. See assisted living costs in Charlotte.

How should families evaluate Waltonwood at Providence before choosing it?

Start with Waltonwood at Providence's public DHSR record — the star rating, the latest Statement of Deficiencies and any penalties — then tour twice, once unannounced near a mealtime, and get the rate sheet and residency agreement in writing before you commit.

What this facility's record suggests asking

• Ask how the 4 complaint investigation(s) on file were resolved.
• Tour the Special Care Unit separately from the assisted living side; staffing and activities differ.
• Confirm the license number on the certificate posted in the lobby matches HAL-060-138.

Questions for any tour

• How long have the administrator and the resident care coordinator been in their roles?
• Who passes medications, and how are medication errors tracked and reported to DHSR?
• How do you handle a resident fall or medical emergency at 2 a.m.?
• Do you accept State/County Special Assistance (SA), an SA/SCU memory-care placement, or VA Aid & Attendance?
• What activities run on weekends and evenings, not just weekday afternoons?
• May we visit unannounced after move-in, including during a meal?

Is Waltonwood at Providence an assisted living facility or a nursing home?

Waltonwood at Providence is an assisted living facility — in North Carolina terms, a licensed adult care home — not a nursing home; it provides personal care, medication help and supervision rather than round-the-clock skilled nursing.

Last verified: October 2026